When to apply
- You’re off-supply or close to it.
- Topping up means you can’t afford essentials (e.g. food, travel).
- Topping up would push you further into debt (e.g. overdraft).
What you’ll need
- Proof you live in the areas listed above (or small settlements close by).
- Supplier & meter type.
- The reasons you’re struggling to top-up.
After you apply
- We review requests during working hours.
- If approved, we’ll send a code/voucher or arrange an alternative.
- If we can’t help, we’ll point you to other local support.