Emergency help with energy costs
If you’re finding it difficult to afford your energy bills or to top up your meter, choose your situation below. We’ll help you find the right type of advice and guidance — quickly and locally.
Clear or Reduce Energy Debt
Apply for a grant to help reduce or clear your outstanding energy debt. You don’t need to be a British Gas customer to qualify, and free money advice is also available locally through the Trust’s partners.
If the link doesn’t work, click here to search for this on Google.
A grant scheme funded by British Gas to help households who are behind on their energy bills. You can apply even if your energy is supplied by another company.
If the link doesn’t work, click here to search for this on Google.
EDF customers who are struggling with arrears can apply for a one-off grant to reduce or clear what they owe. Priority is given to those registered for extra support through the Priority Services Register.
If the link doesn’t work, click here to search for this on Google.
If you’re an E.ON Next or Sainsbury’s Energy customer, you can apply for a grant to clear arrears or replace essential household appliances such as fridges, cookers or washing machines.
If the link doesn’t work, click here to search for this on Google.
If you’re a Scottish Power customer and on a low income or certain benefits, you can apply for help to reduce or clear your outstanding balance on your energy account.
If the link doesn’t work, click here to search for this on Google.
If you’re struggling with serious debt, there are formal government-backed options that can help you repay or write off what you owe. Visit our Debt Advice page to find organisations that can guide you through these solutions.
If the link doesn’t work, click here to search for this on Google.
Other Help
Get rewarded while helping your community. By joining TopCashback through our link, you’ll raise £30 for the Garioch community and earn a £10 sign-up bonus for yourself.
You could also get cashback for switching supplier AND find a cheaper deal.
Eligible low-income and pension-age households can receive £150 off their electricity bill automatically each winter.
If the link doesn’t work, click here to search for this on Google.
A free service from all suppliers for people in vulnerable circumstances. Offers extra support such as priority in power cuts, accessible communication, and help with meter readings.
If the link doesn’t work, click here to search for this on Google.
Provides tailored support for customers on low income or with changing circumstances. Help may include flexible payment plans, debt advice, or energy efficiency tools.
If the link doesn’t work, click here to search for this on Google.
Offers personalised financial help for customers struggling with bills, including account credits, flexible payments, and practical energy-saving advice.
If the link doesn’t work, click here to search for this on Google.
Help to top-up or clear prepayment debt on meter
If you’re struggling with energy costs or other essentials, we can help you find the right support quickly and safely. We provide local guidance for households in Garioch and nearby areas.
Tell us what’s going on and we’ll email tailored advice and signposting. If you’re eligible for specific help like an energy top-up, we’ll guide you through the next steps.
We won’t share your details without permission. Completing this form does not guarantee a grant or voucher.
Apply for a grant to help reduce or clear your prepayment energy debt. You don’t need to be a British Gas customer, and free local money advice is available through the Trust’s partners.
If the link doesn’t work, click here to search for this on Google.
A grant scheme funded by British Gas to help prepayment customers who have fallen behind on their energy bills. Open to all suppliers, with grants designed to help you get back on top of payments.
If the link doesn’t work, click here to search for this on Google.
For Utilita prepayment customers with existing energy debt, the fund can help clear or reduce arrears when switching to a smart prepayment meter and committing to a repayment plan.
If the link doesn’t work, click here to search for this on Google.
For E.ON Next or Sainsbury’s Energy prepayment customers, this fund can help clear arrears or replace essential appliances like cookers and fridges if yours has broken down.
If the link doesn’t work, click here to search for this on Google.
If you’re a Scottish Power prepayment customer on a low income or certain benefits, you can apply for help to reduce or clear arrears on your account.
If the link doesn’t work, click here to search for this on Google.
Offers prepayment customers one-off support if you’re struggling to top up your meter. You can contact the Utility Warehouse team for guidance on eligibility.
If the link doesn’t work, click here to search for this on Google.
Other Help
Get rewarded while helping your community. By joining TopCashback through our link, you’ll raise £30 for the Garioch community and earn a £10 sign-up bonus for yourself.
You could also get cashback for switching supplier AND find a cheaper deal.
Eligible prepayment customers may receive £150 credit added directly to their meter or account each winter if they receive qualifying benefits.
If the link doesn’t work, click here to search for this on Google.
A free service from all suppliers for people in vulnerable circumstances. Offers extra support such as priority in power cuts, accessible communication, and help with meter readings.
If the link doesn’t work, click here to search for this on Google.
Government-backed grants and schemes can help lower your energy costs through insulation, boiler upgrades, or heating support for low-income households.
If the link doesn’t work, click here to search for this on Google.
Provides direct support for Octopus prepayment customers struggling to top up. This may include account credits, flexible payment support, or energy-saving tools.
If the link doesn’t work, click here to search for this on Google.